Help Center

Find answers, get support, and learn how to make the most of PIN Pain Intelligence Platform

Getting Started Patient Data Reports Security API

Help Categories

Browse help articles organized by topic and user role

Getting Started

Everything you need to know to get up and running with PIN quickly and efficiently.

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Clinical Workflows

Guides for healthcare providers using PIN in daily clinical practice and patient care.

Analytics & Reports

Learn how to use PIN's powerful analytics and reporting capabilities effectively.

Pharmacovigilance

Comprehensive guides for drug safety monitoring and adverse event reporting.

Health System Administration

Technical guides for health system administrators managing system configuration and user access.

Payer Performance

Guides for value-based performance tracking, STAR and HEDIS programmes, shared savings, and claims analytics.

Integrations & API

Technical documentation for integrating PIN with other systems and using the API.

Quick Actions

Get immediate help with common tasks and issues

Reset Password

Can't access your account? Reset your password quickly and securely.

Reset Password

Mobile App Support

Get help with the PIN mobile app installation and usage.

Mobile Help

System Status

Check the current status of PIN services and any ongoing maintenance.

Check Status

Video Tutorials

Watch step-by-step video guides for common tasks and features.

Watch Videos

Need More Help?

Our support team is here to help you with any questions or issues

Contact Support

Get personalized help from our expert support team. We're available 24/7 to assist you with any questions or technical issues.

  • Live chat support available 24/7
  • Email support with 4-hour response time
  • Phone support for enterprise customers
  • Priority support for certified partners
  • Community forum for peer support
Contact Support Team

Frequently Asked Questions

Quick answers to common questions about PIN platform

How do I reset my PIN password?
Click the "Forgot Password" link on the login page, enter your email address, and follow the instructions sent to your email to reset your password.
What browsers are supported by PIN?
PIN supports the latest versions of Chrome, Firefox, Safari, and Edge. We recommend keeping your browser updated for the best experience.
How do I export patient data?
Navigate to the Reports section, select your desired data range and parameters, then click "Export" to download data in CSV or PDF format.
Is PIN HIPAA compliant?
Yes, PIN is fully HIPAA compliant and uses industry-standard encryption and security measures to protect patient data.
How do I integrate PIN with our EMR system?
Contact your health system administrator or our support team for assistance with EMR integration. We support standard HL7 and FHIR protocols.
What is the data retention policy?
Patient data is retained according to regulatory requirements and your organization's settings. Contact your admin for specific retention periods.